Terms & Conditions

SONAI welcomes your visit to this website and we are pleased to provide all the information and services, The following are the legal terms and conditions imposed on all visitors to this website and related websites: –

1. Your entry on the website indicates your knowledge and acceptance of these terms and conditions and your full agreement with them, which is your confirmation of commitment to the content of the terms and conditions of SONAI and its website.
2. Subscription and or membership of those less than 18 years old is not allowed. SONAI website has the right to cancel any membership of any member who has not reached 18 years old.
3. When registering on the website, you are obligated to provide us with some information regarding the completion of the registration process and to include your password, and upon accepting the application you will be a member on the website.
4. The website is not responsible for keeping your information and password confidentiality, in the case that you have given your information to another person and in the case of any operations that may be unreliable then the website has the right to stop the account completely without referring to you.
5. SONAI grants the customer a license that can’t be transferred or cancelled in order to use the website in accordance with the specific terms and conditions. The purpose of this license is to shop and purchase personal items sold on the website or browse the website to obtain prices or specifications for our products, and it is prohibited to use for commercial purposes or use in the name of any other person, except for what has been permitted by us clearly and transparently in advance, and any breach or violation of these terms and conditions will lead to the immediate revocation of the license granted in this paragraph without any prior notice to you.
6. SONAI is obligated to fully maintain the confidentiality of all data related to all customers registered on the website. No party is provided with any private information about your account except the name, phone number and address in the case that you make any purchase.
7. The content included in this website, including but not limited to, are text, graphics, images, sounds, videos, downloads, links or source codes “Services and materials” are owned by SONAI website and are protected by copyright in accordance with the law on intellectual property protection, as SONAI has invested money, time, and effort to develop it.
8. The content included in this website, including but not limited to, are text, graphics, images, sounds, videos, downloads, links or source codes “Services and materials” are owned by SONAI website and are protected by copyright in accordance with the law on intellectual property protection, as SONAI has invested money, time, and effort to develop it.
9. SONAI reserves all copyrights, trademarks, patents, and other intellectual property rights in the services and materials. The materials and services are limited to SONAI customers and are only available for their convenience. SONAI does not grant you any ownership or license rights to any of these services and materials.
10. Any unauthorized use or reproduction of the information, services, materials and property rights contained in this website and the rights of others or that violate public order, public morals or the intellectual property of others rights is strictly prohibited.
11. SONAI assumes no responsibility for any loss or damage arising directly or indirectly from the use of the website including loss or special, incidental or consequential damages, or the loss or damage caused by it in any way, including for example no limitation arising from any defect, error, deficiency or inaccuracy in this website.
12. SONAI does not bear or accept any responsibility regarding your ability to link to another website or the consequences of dealing with the content of another website, and any hyperlinks within this website are intended to provide information and provide convenience for you, and SONAI has not analyzed or verified it, and does not involve the inclusion of SONAI for these Hyperlinks on any approval of the materials available these websites and do not bear any criminal or civil liability accordingly, and no third party has the right to claim anything or compensation for that.
13. SONAI recommends to its valued customers to ascertain the terms and conditions of legal restrictions for other websites that may be harmed others through SONAI website, which SONAI disclaims responsibility according to the previous paragraph.
14. In the case that you are concerned about your data, you have the right to request access to the personal data that we have held about you or previously transmitted to us, and you have the right to request that any errors in your personal data be corrected and this is done for free.
15. We may transfer your information to other companies in our group or to our agents and contractors to help us in related transactions, for example to a third party to help us deliver products to you and receive payments from you and use them for statistics and marketing research purposes or to assist the customer service team or to send our offers, and we may need to share information with a third party in order to protect against fraud and reduce credit risk.
16. All customer posts on the website and what you provide to us including – but not limited to, questions, criticisms, comments and suggestions combined in the term “posts” become our exclusive property, and in no way belong to the customer, as well as the rights that apply on any type of post, and as soon as you share your comments or criticisms on the website, you also grant us the right to use the name you display that is directly related to this criticism or comment or any other content, and you are not entitled to use a fake email address or claim that you are another person or try to mislead us or any other party In terms of authenticity and reliability of any of these posts, we may delete or hide any of these posts, but we are not obligated to do so.
17. With regard to any competition on the SONAI page on Facebook, we use the data to notify the winners and to announce our offers, and you can find more details about the terms of participation in each contest / competition via our page on Facebook.
18. In the case of a violation of these laws, the legal team of SONAI will deal with the customer and his account will be deactivated and prevented from making any requests on the website of SONAI, and the company has the right to take the necessary legal actions to preserve its right.
19. In addition to any legal provisions or judicial redress procedures, we may immediately and without prior notice to you to amend or delete any of these previous terms and conditions or to cancel any or all of your rights granted under the terms and conditions, In any case to terminate this contract, you must immediately stop visiting and using the website, as well as issuing legal provisions or judicially fair procedures, we may immediately cancel all passwords or other account identification methods granted to you, and we reject any visit or use of this website entirely or partially, Any invalidation of this agreement will not affect all rights and obligations, including, for example, the payment obligations of the parties issued before the date of termination of the contract, and therefore you agree that the website operators will not bear responsibility for you or any other individual as a result of the suspension or termination of the service, If you are dissatisfied with any of the terms, conditions, regulations, policies, guidelines, or practices of SONAI, you can stop visiting the website.
20. You have the right to exchange or return the commodity within 30 days of receiving it, under those conditions:
    • It has a manufacturing defect or does not match the specifications or the purpose for which it was contracted.
    • In case of return and exchange, the product is required to be in the same condition and in its original packaging.
    • Submit the original invoice.
    • The refund method is the same as the payment method.
    • The customer has the right to replace the commodity with another of the same value stated on the invoice or more, with payment of the difference in value.
    • SONAI performs identical replacement of the device in case of manufacturing defect rather than defects caused by misuse.
21. SONAI provides a Cash on Delivery (COD) payment services, and other payment methods may be added later.
22. If any clause of this User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of this User Agreement. This User Agreement (as amended from time to time in accordance with the terms of this User Agreement) sets forth the entire understanding and agreement between you and SONAI with respect to the subject matter hereof.
    • No person who is not a party to this User Agreement shall have any right to enforce any term of this User Agreement.
    • If this User Agreement is translated into any language other than English, whether on the Site or otherwise, the English text shall prevail.
23. SONAI, under these conditions and according to the law, may resort immediately and without liability to limit your activity or to a temporary or permanent suspension without prejudice to its other rights in case of
    • You violate the usage agreement.
    • SONAI website cannot authenticate any of your information submitted to it.
    • Your activity causes any legal problems.
24. SONAI may at any time at its sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with SONAI or use the site in any manner whatsoever until such time that such user is reinstated by SONAI. Notwithstanding the foregoing, if you breach this User Agreement SONAI reserves the right to recover any amounts due and owing by you to SONAI or any losses and damages caused by you to SONAI and to take such steps including legal action and / or the initiation of criminal proceedings against you as SONAI in its sole discretion deems necessary.
25. Your or others’ violation of this User Agreement does not oblige SONAI to waive its right to take appropriate action for such action and other similar acts of violation.
26. You acknowledge that you agree to communicate with you via e-mail, mobile phone messages, or by broadcasting advertisements promoting it on the site, and you agree that all agreements, advertisements, data and other communications that you provide electronically replace their written counterparts, in meeting legal needs.
27. You agree that SONAI website will send emails to inform you of any new changes, procedures or advertising activities that may be added to the website.
28. SONAI website guarantees you the right as a user to confirm that you do not want to receive promotional emails, and you can cancel receiving such messages, by clicking on the option to request not to receive promotional messages, available at the bottom of the promotional and advertising messages.
29. You acknowledge that you agree that SONAI site will inform you of any amendment to the User Agreement, according to which your obligations double or diminish your rights according to any amendments that may be made to the User Agreement.
30. You acknowledge and agree that SONAI at its sole discretion and without liability may make amendments that are not Substantial Amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Site.
31. You acknowledge that the SONAI website is not considered an auction or a bank and does not provide similar services, and that the SONAI website is a technical website on the Internet that allows the purchase of goods for customers registered on the site.
32. SONAI has the right to resort to technical and / or legal steps against users who create problems or legal claims of any kind, such as violating intellectual property rights or dealing in inappropriate ways with the user agreement.
33. SONAI takes reasonable measures to safeguard against unauthorized access to your personally identifiable information and to safely store your personally identifiable information. However, the Internet is not a secure medium and the privacy of your personal information can never be guaranteed.
34. SONAI will provide your contact information “mobile phone number, address and the e-mail to the shipping company or any third party that needs it in order to complete the shipping and payment process.
35. SONAI has no control over the practices of third parties (e.g. website links to this Site or third parties who misrepresent themselves as you or someone else). You agree that SONAI may process your personal information that you provide to it for the purposes of providing the services on SONAI and for sending marketing communications to you.
36. These terms and conditions are interpreted and applied according to the laws in force in Egypt, according to which each person agrees to appear in the judicial court bodies in Egypt and waive any objections related to the place.